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Account & Billing Advisor for Swedish Support

Full Time  - Technical Support  - Job Languages: Swedish

 

Job Overview

Support customers of a big 4 technology company!

One of the Big Four tech companies collaborates with us! We are hiring Swedish-speaking candidates to assist customers for account & billing issues of the company’s services. Successful applicants will be working at a perfect work environment of latest technology in Athens (Piraeus region), located only 5 minutes from the sea!

As a member of this team, you will communicating with customers from Sweden to provide support for account & billing issues of a well-known service, after following a complete training by certified instructors.

What your responsibilities will be:

  • Communicate with customers from Sweden

  • Handle billing-related issues

  • Manage & secure customers’ accounts

  • Escalate unresolved cases by contacting 2nd level support advisors

  • Maintain high customer satisfaction

Advisors have many opportunities to advance their career & level up within the department. Resolution of issues that customers face, customer satisfaction & having a good team spirit are all taken into account. Roundtables, meetings & self-guided training help advisors be up-to-date with products & new services. Last but not least, supervisors are always next to advisors for help!

Qualifications:

  • Excellent verbal & written skills in Swedish

  • Advanced English knowledge

  • Prior customer support experience

  • Familiarity with the world of technology

What we offer:

  • Complete relocation support (flight ticket to Greece, 2-week hotel accommodation. assistance finding an apartment, real estate fee covered by our company), when applicable

  • Training by certified instructors

  • Competitive monthly salary + 2 extra salaries per year

  • Numerous benefits and discounts

  • Professional growth & development opportunities

  • Free Greek language courses

  • State of the art premises located close to the center of Athens, providing a great  working environment  with relaxing break areas

  • Special events as well as community & social responsibility

 

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 8,500 people from 91 nationalities.

Wondering about cost of living in Greece? Get an idea here:

Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is among the lowest in Europe. No wonder Greece is a popular destination for tourists and expats alike.

It’s helpful to have a picture of what life there will cost as an expat. Click here to read an official and handy guide as provided by the Greek authorities.

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